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TERMS & CONDITIONS

CUSTOMER CARE

At Suraj Enterprises, we are committed to providing excellent customer service. Our customer care team is available to assist you with any inquiries, concerns, or issues related to our products and services. By making a purchase from our website, you agree to the following terms for customer support:

1. Customer Support Availability

  • Our customer support team is available during regular business hours (Monday to Friday, 9:00 AM - 6:00 PM IST). We are closed on weekends and public holidays.

  • Support can be accessed through the provided contact methods on our website.

2. Inquiry Response Time

  • We aim to respond to all customer inquiries within some business days. In case of high volume, response times may vary, but we make every effort to assist you as promptly as possible.

3. Order Issues

  • If you experience any issues with your order, such as incorrect items, delays, or damages, please reach out to us as soon as possible. Our team will guide you through the resolution process, which may include exchanges, replacements, or assistance with claims.

4. Product Support

  • For any product-related issues or inquiries, including usage or care instructions, our customer care team will provide you with the necessary assistance, including warranties, guarantees, or product replacement (if applicable).

5. Feedback and Complaints

  • We welcome your feedback to improve our services and products. If you have any complaints, please contact our customer support team. We will address your concerns and work towards a resolution in a professional manner.

6. Privacy and Confidentiality

  • Customer care interactions will be handled with the utmost confidentiality. Your personal information will not be shared or disclosed to third parties except as required by law or for the purpose of resolving the specific issue.

7. Dispute Resolution

  • In case of unresolved disputes or issues, we recommend attempting resolution through direct communication with our customer care team. If necessary, we will escalate the matter in accordance with our internal dispute resolution procedures.

8. Customer Care Hours and Response Times

  • While we strive to offer support promptly, please note that response times may vary based on the nature of the inquiry and the volume of requests.

PRIVACY & SAFETY

At Suraj Enterprises, your privacy and safety are our top priority. By using our services, you agree to the following:

1. Personal Information

  • We collect personal information like your name, address, and payment details to process orders and improve your experience. We never sell or share your data without your consent.

2. Data Protection

  • We use encryption and secure servers to protect your personal data. Your information is safe with us.

3. Cookies

  • Our website uses cookies to enhance user experience and track website activity. You can adjust cookie settings through your browser.

4. Third-Party Services

  • We may share your information with trusted third parties (e.g., payment processors) only to complete your transactions and improve services.

5. Security

  • We implement measures to protect against unauthorized access, but no data transmission over the internet is 100% secure.

6. User Rights

  • You have the right to access, update, or delete your personal information. Contact us for any privacy-related requests.

7. Changes to Policy

  • We reserve the right to update this Privacy & Safety policy. Any changes will be posted on our website.

WHOLESALE INQUIRIES

At Suraj Enterprises, we offer an excellent opportunity for retailers to sell our high-quality products. If you’re looking to stock our products in your store, we would love to partner with you!

1. Who We Are

We provide a wide range of products designed to appeal to customers in various markets. Our products are made with the finest materials and meet high-quality standards, ensuring they’ll be a hit with your customers.

2. How to Get Started

To begin wholesaling our products, simply contact us with your business details. We’ll discuss pricing, minimum order quantities, and shipping information.

3. Why Partner with Us?

  • Competitive Pricing: Benefit from wholesale pricing that gives you great margins.

  • Reliable Supply: We ensure timely deliveries and consistent product quality.

  • Support: Our team is always available to answer questions and provide marketing support to help grow your business.

4. Next Steps

If you’re interested, reach out to our team with your wholesale inquiry. We’ll guide you through the process and get you started with selling our amazing products!

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards​

  • Offline Payments

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