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SHIPPING & RETURNS

SHIPPING POLICY

At Suraj Enterprises, we strive to deliver your orders efficiently. Below are the details of our shipping practices.

1. Shipping Locations

  • We ship domestically across India and internationally to selected countries.

2. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays). Custom or special orders may take longer.

3. Shipping Charges

  • Domestic: Shipping costs are calculated based on weight and delivery location and shown at checkout.

  • International: Shipping fees depend on weight, size, and destination. Charges are displayed before order confirmation.

4. Delivery Time

  • Domestic Orders: Typically delivered within 3-7 business days. Express options available in some areas.

  • International Orders: Delivery usually takes 7-21 business days, depending on the destination.

5. Customs and Duties

  • Domestic: GST and applicable taxes are included in the price.

  • International: Customers are responsible for any customs duties, taxes, or fees applicable in their country.

6. Tracking Orders

  • After dispatch, you will receive a tracking number via email or SMS. Tracking may take up to 48 hours to update.

7. Lost or Damaged Shipments

  • Domestic: Contact us immediately if your order is lost or damaged. We will work with the carrier for resolution.

  • International: We are not responsible for lost or damaged international shipments, but we will assist with filing claims where applicable.

8. Incorrect Addresses

  • Ensure your shipping details are correct. We are not liable for shipping delays or returns due to incorrect address information.

9. Refunds

  • Shipping fees are non-refundable unless we make an error with the order.

10. Policy Changes

  • We reserve the right to update this policy at any time. Updates will be posted on our website.

For any questions, contact us at:

 EXCHANGE POLICY

At Suraj Enterprises, we want to ensure that you are fully satisfied with your purchase. If you need an exchange, please refer to the following policy.

1. Eligibility for Exchanges

  • Domestic Orders: Exchanges are accepted within 7 days of receiving the product. The product must be unused, in its original condition, and in the original packaging.

  • International Orders: We currently do not accept exchanges for international orders unless the product is defective or damaged.

2. Non-Exchangeable Items

The following items cannot be exchanged:

  • Personalized or custom products.

  • Perishable items, including food or drinks.

  • Hygiene-sensitive products such as underwear or beauty products.

3. Exchange Process

  • To initiate an exchange, please contact our customer service at [Your Email] or [Your Phone Number] within 7 days of receiving the product.

  • Provide your order number, proof of purchase, and the reason for the exchange.

  • Once approved, we will provide you with an exchange shipping address and instructions.

  • Customers are responsible for the exchange shipping cost unless the product is defective or incorrect.

4. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us within 48 hours of receiving the item with photos of the damage.

  • We will offer a full replacement or store credit based on your preference.

5. Exchanges for Same Item

  • We offer exchanges for the same item in a different size, color, or model, subject to availability.

  • If the item is out of stock, we will provide you with the option of a store credit or a replacement once the stock is available.

6. Shipping Fees

  • Shipping costs for exchanges are the responsibility of the customer, except in cases of defective or incorrect items.

7. Cancellation Policy

  • Orders can be canceled before shipment. If the order has been shipped, please refer to our Exchange Process.

  • For cancellations, please contact us immediately at [Your Email] or [Your Phone Number].

8. Exclusions

  • Exchanges are not accepted for products purchased during special promotions, clearance sales, or limited-time offers.

9. Policy Changes

  • We reserve the right to update this Exchange Policy at any time. Any changes will be posted on our website with the updated effective date.

For any questions or concerns, please contact us at:

  • Email: [Your Email]

  • Phone: [Your Phone Number]

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